Shipping policy
Delivery Policy
1. Delivery Methods and Costs:
- Express Delivery in Tbilisi: Available for orders placed before 7 PM, with delivery within 4 hours. 20 GEL.
- Standard Delivery in Tbilisi: 1-2 business days. Free for orders over 150 GEL, otherwise 10 GEL.
- Standard Delivery to Regions: 2-5 business days. Free for orders over 150 GEL, otherwise 10 GEL.
- Delivery costs are calculated at checkout based on the selected delivery method and destination.
2. Processing Time:
- Orders are typically processed on the same day they are received.
- You will receive a confirmation email once your order has been dispatched.
3. Delivery Times:
Tbilisi:
- Express Delivery: up to 4 hours
- Standard Delivery: 1-2 business days.
Please note that we reserve the right to pause or cancel express delivery due to external factors such as traffic or weather conditions. In such cases, the amount paid for express delivery will be refunded.
Regions:
- Standard Delivery: 2-5 business days.
4. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us at sales@velvetandvivid.ge or WhatsApp, so we can assist you.